Help Center

We're here to help you navigate your rental journey. Find answers to common questions and get the support you need.

Search & Browse

Learn how to effectively search for properties and use our filtering options.

  • • How to search for rentals
  • • Using filters and sorting
  • • Saving favorite properties

Applications

Everything you need to know about applying for rentals on our platform.

  • • How to submit an application
  • • Required documents
  • • Application status tracking

Tours & Viewings

Schedule and manage property tours and viewings with ease.

  • • Scheduling a tour
  • • Virtual vs. in-person tours
  • • Tour confirmation and reminders

Frequently Asked Questions

How do I create an account?

Click the “Sign Up” button in the top right corner and follow the prompts to create your account with your email and password.

Is there a fee to use Paradise Homes?

No, browsing and searching for properties is completely free. We only charge landlords a small listing fee.

How quickly can I expect a response to my application?

Most landlords respond within 24-48 hours. You'll receive email notifications when there's an update on your application.

Can I cancel a scheduled tour?

Yes, you can cancel or reschedule tours through your dashboard up to 24 hours before the scheduled time.

Is the application fee refundable?

Yes, the application fee is refundable.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.